Privacy Policy
This explains what information Tiles by Rudu collects when you use this website, why, and what choices you have.
1. Who we are
Tiles by Rudu ("we", "us", "our") supplies tiles, paving and building finishes. This policy applies to visitors of tilesbyrudu.com and covers the information we collect through the website, including when you contact us via WhatsApp or our contact form.
Registered address: Idimu, Lagos, Nigeria.
Contact: info@tilesbyrudu.com
2. Information we collect
We collect information in the following ways:
- Information you give us directly — your name, email, phone number and message when you use our contact form, or anything you share with us when you start a WhatsApp conversation.
- Information collected automatically — basic technical information like your browser type, device type, and pages visited, collected through cookies where you've consented to them (see our Cookie Settings).
- Information from third parties — if you contact us via WhatsApp, WhatsApp's own privacy policy also applies to that conversation, separately from this one.
3. How we use your information
We use the information we collect to:
- Respond to enquiries and process orders
- Provide quotes and product recommendations
- Improve our website and product catalogue
- Understand, with your consent, how visitors use our site (analytics)
- Measure the effectiveness of our marketing, where you've consented to marketing cookies
4. Cookies
We use cookies to run the site and, with your permission, to understand traffic and measure marketing performance. You can accept, reject, or customise cookies at any time from our Cookie Settings page, or via the "Manage Preferences" option in the cookie banner shown on your first visit. We use three categories:
- Strictly Necessary — required for the site to function. Always active.
- Analytics — helps us understand site traffic and usage patterns. Optional.
- Marketing — helps us measure ad and campaign performance. Optional.
5. How we share information
We don't sell your personal information. We may share it with:
- Service providers who help us run the site (e.g. hosting, analytics providers), bound by confidentiality obligations
- Authorities, where required by law
6. Data retention
We keep personal information only for as long as needed to respond to your enquiry, fulfil an order, or comply with legal obligations, after which it's deleted or anonymised.
7. Your rights
Depending on your location, you may have the right to access, correct, or request deletion of your personal information, and to withdraw cookie consent at any time. To exercise these rights, contact us at info@tilesbyrudu.com.
8. Children's privacy
Our website is not directed at children, and we do not knowingly collect personal information from children.
9. Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
10. Contact us
Questions about this policy or your information? Reach us at info@tilesbyrudu.com or chat with us on WhatsApp.